AT&T U-verse Services Availability – General News
What's New About AT&T U-verse?
Check back here often for the latest AT&T U-verse and other AT&T related news. Advanced high speed Internet, TV, and Voice service provided by AT&T constantly brings innovations and improvements in areas covered by AT&T U-verse service.
AT&T Takes Top Ranking in J.D. Power Purchase Experience Full-Service Study
Feb 16, 2017 – Today, AT&T received its 8th consecutive J.D. Power Award
for Wireless Purchase Experience. This is four straight years leading the industry in the
best purchase experience. AT&T scored 14 points above the full-service industry average
and its closest competitor, according to the J.D. Power 2017 U.S. Wireless Purchase
Experience Full-Service StudySM Volume, released today.
AT&T swept all 6 categories evaluated. That means it was top in performance of store sales representative, facility, website, phone sales representative, offerings and promotions and cost of service, demonstrating the value that AT&T provides.
Switch to AT&T – Save $500 on the Samsung TV of Your Choice
Dallas, TX, Jan 5, 2017 – Latest offers from AT&T – Starting tomorrow, DIRECTV and U-verse® TV customers who switch to AT&T qualify for a $500 coupon toward a new Samsung TV when you purchase a Samsung Galaxy S7, Galaxy S7 edge or Galaxy S7 active on AT&T Next. This offer is valid for both new and existing customers of AT&T. More details can be found on AT&T's website. This is a limited time offer.
AT&T and American Honda Enter Connected Car Agreement
Las Vegas, Nevada, Jan 4, 2017 – AT&T and American Honda Motor are bringing 4G LTE connectivity to Honda vehicles in the U.S. and Canada. This is a part of an exclusive multi-year agreement. AT&T will connect Honda vehicles with 4G LTE and Wi-Fi connectivity. The AT&T 4G LTE network will connect HondaLink apps and services for vehicles, including navigation, streaming radio, diagnostics and remote lock/unlock. “Honda owners are some of the most loyal customers in the world. We can’t wait to bring them an even better driving experience,” said Chris Penrose, President, Internet of Things Solutions, AT&T. “Wireless connectivity and connected car services continue to be a key feature in customers’ next car purchase decision. Our work with Honda will deliver new capabilities to future models.”
AT&T Increasing Home Internet Data Allowances
Dallas, TX, July 29, 2016 – Starting on August 21, 2016, AT&T will
increase data allowance for home Internet users. The allowance will increase on the bases of
two customer groups - speed tiers up to and including 300 Mbps, and AT&T Fiber customers subscribing to the 1 Gbps
The first group will have a monthly allowance of 1 terabyte (TB) of data, while the second group will have unlimited home Internet data.
In addition, unlimited data allowance will receive all who have TV+Internet bundle on a single bill. It can be DIRECTV + Internet or U-verse TV + Internet bundle. Triple or quad bundles qualify as well, as long as they have TV+Internet included.
Otherwise, unlimited data allowance will cost $30/month. If a customer does not have unlimited data plan, exceeding the data allowance will cost $10 for each 50 GB of additional data.
First-Ever Nationwide TV and Wireless Combined Offer from AT&T
Dallas, TX, August 3, 2015 – As a result of the recent DIRECTV aquisition,
AT&T is now able to offer TV and Wireless phone services in one package that is
nationwide available. The offer includes HD and DVR service for up to four TV receivers,
unlimited talk and text for four wireless lines, and 10GB of shareable wireless data – all
for $200* per month, an annual savings of $600 or more in the first 12 months.
*New DIRECTV and U-verse customers only.
AT&T Completes Acquisition of DIRECTV
Dallas, TX, July 24, 2015 – As it got approved by the FCC, the acquisition of DIRECTV by AT&T has been completed. The combined
firm will now be the largest pay TV company in the US. Existing customers of AT&T and
DIRECTV do not need to do anything as a result of the merger. They’ll continue to receive
their same services, channel lineups, and customer care and support.
“Combining DIRECTV with AT&T is all about giving customers more choices for great video entertainment integrated with mobile and high-speed Internet service,” said Randall Stephenson, AT&T chairman and CEO. “We’ll now be able to meet consumers’ future entertainment preferences, whether they want traditional TV service with premier programming, their favorite content on a mobile device, or video streamed over the Internet to any screen.
“This transaction allows us to significantly expand our high-speed Internet service to reach millions more households, which is a perfect complement to our coast-to-coast TV and mobile coverage,” Stephenson said. “We’re now a fundamentally different company with a diversified set of capabilities and businesses that set us apart from the competition.”
U-verse App for Apple Watch
Dallas, TX, June 23, 2015 – Well known U-verse App now can be installed and used on Apple Watch. With U-verse for Apple Watch, customers can:
- Use Apple Watch as a remote control
- View their list of Favorite channels, then use Apple Watch to tune their TV to a Favorite
- Receive notifications about upcoming programming
- View customized programming recommendations
- Manage DVR recordings
The U-verse App for Apple Watch is available for free on the App Store for Apple Watch .“At AT&T U-verse, we’re committed to being a leader in TV Everywhere,” said GW Shaw, vice president of U-verse and Video Products. “In order to deliver on our TV Everywhere promise, we’re adding U-verse TV to the devices customers use most. We’re excited to bring the U-verse experience to more devices and more customers.”
GigaPower Internet Service Available to More AT&T Customers
Dallas, TX, June 16, 2015 – Apartment and condo residents could soon enjoy
the benefits of ultra-fast Internet service, with speeds up to 1 gigabit per second. AT&T
is working on getting this service to residents that live in parts of Cupertino, California; Jacksonville, Miami, Florida; Atlanta, Georgia; Chicago,
Illinois; Kansas City, St. Louis, Missouri; Charlotte, Greensboro, Raleigh-Durham,
Winston-Salem, North Carolina; Nashville,
Tennessee; Austin, Dallas, Fort Worth, Houston, San
“We’ve seen tremendous growth in apartments, condos and communities. There’s also more demand by residents to stay connected to the content that matters most,” said Scott DeGarmo, president and CEO of Broadband Communities. “AT&T’s commitment to expand U-verse with AT&T GigaPower is about delivering high-speed Internet connections to keep people connected, informed and entertained.”
“We want to bring ultra-fast Internet speeds and access to content in real-time to more of our customers,” said Joni Arison, AT&T senior vice president of AT&T Emerging Markets.“We’re working with property owners, management groups, homeowner associations and developers to expand the availability of high-speed Internet over our AT&T GigaPower network. This will make properties more attractive by offering Internet speeds up to 1 gigabit per second so residents can quickly connect to the cloud, telecommute more easily, video chat in real-time and stream the latest entertainment.”
Hulu Subscription Streaming Service will be Available to AT&T Customers
May 13, 2015 – AT&T and Hulu have come to agreement to make Hulu subscription streaming service available to AT&T customers. The service will be available through AT&T’s websites and mobile applications. Combined with a leading TV Everywhere catalog, AT&T customers subscribing to Hulu will have one of the best selections available of current and past season full episodes. AT&T and Hulu also are exploring the possibility of bringing a Hulu app to TV. “At Hulu, we strive to create the best possible video experience for customers – offering them the ability to view their favorite content, when, where and how they want," said Tim Connolly, Hulu's senior vice president of partnerships and distribution. "We are excited to be working with AT&T to connect its customers with our premium content on every screen." Hulu service will become available to AT&T customers later this year.
U-verse App Update
April 28, 2015 – U-verse App now includes 41 additional live channels and
compatibility with a wearable. “We’re proud of our leadership in the TV Everywhere space and
the extensive lineup of content we’re able to offer customers today,” said GW Shaw, vice
president of U-verse and Video Products, AT&T Home Solutions. “This is just the
beginning of what we can do—we’ll continue to add more content and features to fully
mobilize the TV watching experience.”
AT&T leads the game of how many live channels can be watched outside the home when compared to the rest of cable TV providers. It includes 236 live channels inside the home and 173 channels outside the home. The new channels are: Al Jazeera America, BET, BET Gospel, Boomerang, Cartoon Network, CMT, CMT Pure Country, Centric, Comedy Central, CSPAN, CSPAN2, CSPAN3, Fox Sports 1, Fox Sports 2, Galavision, EVINE (ShopHQ), HRTV, LOGO, MTV, MTV 2, MTV Hits, MTV Jams, mtvU, MTV Tr3s, Nickelodeon, Nick2, Nicktoons, Nick Jr, NUVOtv (in the fourth quarter of 2015, NUVOtv will rebrand as Fuse), Palladia, PXTV, RFD TV, Spike TV, TeenNick, TV Land, Univision, UniMás, VH1, VH1 Classic, VH1 Soul, World Fishing Network.
Six More Cities Get AT&T U-verse High Speed Internet 75Mbps
March 9, 2015 – Six more markets* got the super fast Internet service at download speeds of up to 75 Mbps. AT&T U-verse® High Speed Internet 75 is now available in parts of six additional markets starting today:
- Baton Rouge, La.
- Grand Rapids, Mich.
- Milwaukee, Wis.
- Mobile, Ala. (plus nearby areas in Florida and Mississippi)
- New Orleans, La.
- South Bend, Ind. (plus nearby areas in Michigan)
If you’re a gamer, music lover or TV buff, the 75Mbps speed is ideal. With High Speed Internet 75, you can:
- Download a 5-minute song from the Internet in about half a second.
- Download an hour long TV show in 35 seconds.**
High Speed Internet 75 is also a great option if you have multiple devices in the home. Introductory prices for the new 75Mbps high-speed speed option start as low as $39.95 a month when bundled with other U-verse services.***
These six markets are the latest example of our exciting expansion of our 75Mbps service. We recently launched the High Speed Internet 75 speed option in parts of Monterey and Sacramento, Calif.; Fort Lauderdale and Miami, Fla.; Augusta, Ga.; St. Louis, Mo.; Cleveland, Columbus and Toledo, Ohio; Charleston, S.C.; and El Paso, Texas.
In parts of these markets customers can bundle High Speed Internet 75 with a qualifying U-verse TV package**** and watch more than 220 channels inside the home and more than 130 channels outside the home – that’s more channels than any cable TV provider.
* 75Mbps service currently available only in select areas. May not be available in your area.
Visit att.com/uverse to check service availability.
** Speed/time estimates are examples. Internet speed claims represent maximum network service capability speeds. Actual customer speeds may vary and are not guaranteed. Actual speeds vary based on factors including site traffic, content provider server capacity, internal network management factors, customer device capabilities and use of other U-verse services. Max speeds may not be realized if 2 or more HD shows viewed at same time. For more information, go to www.att.com/speed101
*** Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
**** Geographic and service restrictions apply to AT&T U-verse services. Call or go to www.att.com/uverse to see if you qualify.
AT&T U-verse and Alterna’TV Launch PX TV
Dallas, January 26, 2015 – Frost & Sullivan this week recognized AT&T U-verse® with
three awards for its leadership in Internet and video services and its offering of bundled
options that cater to customers.
AT&T U-verse offers customers the freedom to watch hit TV shows virtually anywhere, using a TV, computer, tablet or smartphone. It also offers access to extensive HD channels, fast Internet speeds and money-saving bundles of services. Customers can view over 200 live TV channels and thousands of On Demand content on more than 30 mobile devices through the U-verse App. They can also go to U-verse.com and stream more than 300,000 TV shows, movies, sports and more at no extra charge. “We are proud to receive this recognition from Frost & Sullivan,” said Mel Coker, chief marketing officer, AT&T Home Solutions. “It highlights our efforts to provide customers with innovative services that they want, including content on TV apps and across screens that enhance their entertainment, and Internet speed offerings that meet their needs – all on a reliable network.”
AT&T U-verse and Alterna’TV Launch PX TV
Dallas, January 13, 2015 – The newest addition to a superb U-verse TV service is the latest extreme and action sports from Latin America with today’s launch of PX TV, distributed worldwide by Alterna’TV. Programming on the Spanish-language channel features live event coverage, original shows and packaged series. Action sports include skateboarding, BMX biking, motocross, snowboarding, drifting, surfing and paragliding. “AT&T is proud to be the first provider in the U.S. to bring this channel dedicated to extreme sports from Latin America to our U-verse customers,” said Julie Tran, head of foreign language programming for AT&T U-verse. “We have an extensive lineup of channels aimed at diverse communities and this addition to Paquete Español will only enhance our already robust lineup.” PX TV is available now on Channel 3122 on the U200, U300 and U450 Latino packages, which offer more than 60 Spanish-language channels, as well as Paquete Español.
Customer Satisfaction in J.D. Power Study:
AT&T High Speed Internet and U-verse TV Rated Highest
Dallas, Sept. 25, 2014 – J.D. Power 2014 Residential Television Service Provider and ISP Satisfaction StudiesSM showed that AT&T offers the highest customer satisfaction of Internet service providers in the West region and TV service providers in the North Central region.
AT&T High Speed Internet and U-verse TV ranked highest in overall satisfaction in the two studies that evaluate performance and reliability, customer service, cost of service, billing, programming and communication.
“We know customers have many choices for broadband and TV. We strive to provide them with the best customer experience with AT&T U-verse, whether they’re ordering service, browsing the web or watching live TV on a smartphone,” said Lori Lee, senior executive vice president, AT&T Home Solutions. “We are thrilled to receive this honor from J.D. Power, and we will continue to keep our customers at the center of everything we do. Our plans call for higher speeds, more Wi-Fi, more content, more features and more value for U-verse customers in the future."
New AT&T U-verse TV Features
Dallas, April 29, 2014 – Deciding what to watch just got easier for AT&T U-verse® TV customers. AT&T introduced two new TV features to help customers find popular, personalized content: What’s Trending and On Demand Recommendations.
The U-verse What’s Trending feature shows you a dynamic list of the most popular shows being watched in your area. From the list, you can tune directly to the shows. The information is current, and refreshes every few minutes. Select “U-verse What’s Trending” from the Live TV menu to access the information.
With U-verse’s new On Demand Recommendations, you get personalized suggestions for TV shows and movies that interest you. The feature uses criteria like interests and plot to make personalized recommendations. You can also:
- Discover new titles based on what you watch most
- Find similar titles with the “More like this” feature
- Rate what you’ve watched to see more of what you like
- See what’s “Most Popular” from a growing catalog of thousands of movies and shows
Press the On Demand button on your remote and go to “Recommendations” to start browsing.
“With such extensive live and on demand offerings on U-verse TV, we wanted to give customers an easy way to discover and watch the content they want,” said Mel Coker, chief marketing officer, AT&T Home Solutions. “What’s Trending and On Demand Recommendations are great examples of how we’re making TV-watching personalized for our U-verse customers.”
AT&T Plans for Fiber-Optic GigaPower in 100 U.S. Cities and Municipalities
Dallas, Texas, April 21, 2014 – AT&T today announced a major
initiative to expand its ultra-fast fiber network to up to 100 candidate cities and
municipalities nationwide, including 21 new major metropolitan areas. The fiber network will
deliver AT&T U-verse with GigaPower service, which can deliver broadband speeds up to 1
Gigabit per second and AT&T’s most advanced TV services, to consumers and
The list of 21 candidate metropolitan areas includes: Atlanta, Augusta, Charlotte, Chicago, Cleveland, Fort Worth, Fort Lauderdale, Greensboro, Houston, Jacksonville, Kansas City, Los Angeles, Miami, Nashville, Oakland, Orlando, San Antonio, San Diego, St. Louis, San Francisco, and San Jose. With previously announced markets, AT&T now has committed to or is exploring 25 metro areas for fiber deployment.
“We’re delivering advanced services that offer consumers and small businesses the ability to
do more, faster, help communities create a new wave of innovation, and encourage economic
development,” said Lori Lee, senior executive vice president, AT&T Home Solutions.
“We’re interested in working with communities that appreciate the value of the most advanced
technologies and are willing to encourage investment by offering solid investment cases and
AT&T U-verse uses advanced IP technology and a network that includes fiber-optic technology to go beyond what cable can offer. It transforms the user experience for consumers and business users and is an essential part of AT&T’s commitment to fiber infrastructure.
The planned expanded availability of U-verse with GigaPower is part of AT&T’s Project Velocity IP (VIP) investment plan to expand and enhance its wireless and wireline IP broadband networks to support growing customer demand for high-speed Internet access, advanced TV services, and new mobile and cloud services. This expanded fiber build is not expected to impact AT&T’s capital investment plans for 2014. And AT&T continues to expect that its wired IP broadband network will reach 57 million customer locations in its 22-state wireline footprint by the end of 2015.
AT&T U-verse with GigaPower Internet services are expected to include:
- Internet speeds reaching up to 1 Gigabit per second, faster than the fastest consumer Internet available in most communities today. With Gigabit speeds, you can download an HD online movie in less than 36 seconds, download 25 songs in one second, and download your favorite TV show in less than 3 seconds.***
- Access to cutting-edge TV services that include the most advanced AT&T Total Home DVR with more HD TV streams to record and watch multiple shows simultaneously, plus greater DVR storage capacity.
- Super-fast Wi-Fi speeds and the ability to schedule DVR recordings and watch hit TV shows on more than 30 varieties of smartphones and tablets, as well as your PC.
- Faster speeds that enable small businesses to more quickly and seamlessly:
- Upload, download and share large data files and images
- Back up data remotely in the cloud at one or multiple locations
- Videoconference with suppliers, business partners, and customers
AT&T U-verse with GigaPower services are available in Austin and some surrounding communities, and are expected to roll out in parts of Dallas this summer. AT&T first made the services available to tens of thousands of households in Austin and surrounding communities in December 2013 and recently announced it will expand the fiber network to double the households in the Austin area this year as a result of high demand that has exceeded expectations.
AT&T announced earlier this month that it is in discussions with North Carolina Next Generation Network (NCNGN) to bring U-verse with GigaPower to parts of Carrboro, Cary, Chapel Hill, Durham, Winston-Salem and Raleigh. The proposed plan for the North Carolina communities, which requires ratification from the six city councils, outlines fiber deployments in areas where there is demand for ultra-fast broadband and sound policies for investment.
AT&T U-verse TV Customers Can Tune in to 27 More Live TV Channels on Smartphone and Tablet App
Dallas, Texas, March 03, 2014 – AT&T U-verse® TV customers can now view 27 additional live channels with the U-verse App for tablets and smartphones. With the app, AT&T customers now have more freedom than ever to watch popular shows at home or on the go.
With the latest additions, U-verse TV customers can tune to the U-verse App to watch 136 total live channels inside the home and 44 total live channels outside the home.
New channels available to watch in and outside the home include:
- BBC America
- BBC World News
- Disney Channel
- Disney Junior
- Disney XD
- beIN Sports
- beIN Sports en Español
- FOX News Channel
- FOX Business Network
New channels available to watch inside the home include:
- Boomerang Español
- Cartoon Network
- Cartoon Network – West Coast Feed
- CNN International
- CNN en Español
- Longhorn Network
- TBS – West Coast Feed
- TNT – West Coast Feed
- TruTV – West Coast Feed
- Turner Classic Movie.
Customers can also now watch the live Turner channels inside and outside the home on uverseonline.att.net
“We all want the freedom and flexibility to watch TV on the devices we’re using most,” said Mel Coker, chief marketing officer, AT&T Home Solutions. “We’re giving customers more live TV channels on more devices, all included at a great value as part of their regular TV packages. We look forward to working with content providers to bring more live content to customers soon.”
AT&T first launched the ability to watch live TV through the U-verse App in October of 2013. Since then, the mobile app TV lineup has continued to grow. In addition to live channels, the U-verse App also gives customers other great features at no extra cost like:
- Thousands of on-demand TV shows and movies.
- Extra content and information about the TV show you're watching, including episode synopsis, photos, cast and crew information, related TV shows and more.
- A full-featured U-verse remote control with channel guide.
- Ability to control your DVR remotely.
- Advanced search functions to help you find the content you want.
U-verse TV offers a variety of apps and multi-screen options to keep customers entertained and engaged. AT&T U-verse is the fastest growing TV provider in the U.S.** with a $13 billion annualized revenue stream in less than seven years since its initial launch in 2006. Geographic and service restrictions apply to AT&T U-verse services. For more information on AT&T U-verse — or to find out if it’s available in your area — visit http://www.att.com/u-verse.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
**Claim based on comparison of major TV providers' percentage growth in subscriber counts and national market share data as of 3Q2013.
***Internet speed claims represent maximum network service capability speeds. Actual customer speeds may vary and are not guaranteed. Actual speeds vary based on factors including site traffic, content provider server capacity, internal network management factors and device capabilities, and use of other U-verse services.